Privacy Policy

Information We Collect

Velorinquantiso operates as a backup and disaster recovery platform serving the Malaysian market. We collect various types of information to provide our services effectively and maintain the security of your data backup systems.

How We Use Your Information

Your information helps us deliver reliable backup and disaster recovery services while ensuring compliance with Malaysian data protection regulations.

• Providing backup storage and disaster recovery services according to your selected plans
• Managing your account, processing payments, and handling customer support requests
• Monitoring system performance and ensuring data integrity across our backup infrastructure
• Sending service notifications, security alerts, and important updates about your backup status
• Improving our platform based on usage patterns and customer feedback
• Complying with Malaysian legal requirements and industry standards for data protection

Data Sharing and Disclosure

We take a careful approach to sharing your information and only do so in specific circumstances that support our service delivery or legal compliance.

Service Providers

We work with trusted third-party providers for cloud infrastructure, payment processing, and customer support. These partners are contractually bound to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by Malaysian law, court orders, or government regulations. This includes cooperation with law enforcement agencies when legally mandated.

Your Rights Under Malaysian Law

As a user of our services in Malaysia, you have specific rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) and other applicable regulations.

To exercise these rights, contact our privacy team using the information provided at the bottom of this policy. We'll respond to your request within 21 days as required by Malaysian law.

Security Measures

Protecting your backup data and personal information is fundamental to our disaster recovery services. We implement multiple layers of security controls throughout our infrastructure.

Data Retention and Deletion

We retain different types of information for varying periods based on legal requirements, service needs, and your account status.

International Data Transfers

While our primary data centers are located within Malaysia, some backup replication and disaster recovery processes may involve transferring data to secure facilities in other countries with adequate data protection laws.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by Malaysian authorities and certification that receiving countries maintain equivalent data protection standards.

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your experience and ensure proper functioning of our backup services.

• Essential cookies that enable core platform functionality and security features
• Performance cookies that help us monitor backup speeds and system reliability
• Preference cookies that remember your dashboard settings and notification preferences
• Analytics cookies that provide insights into platform usage and help us improve our services

You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Updates to This Policy

We review and update this privacy policy periodically to reflect changes in our services, legal requirements, or data handling practices. Material changes will be communicated through email notifications and prominent notices on our platform.

The effective date at the top of this policy indicates when the current version became active. We encourage you to review this policy regularly to stay informed about how we protect your information.